Refund & Return Policy
Refund & Return Policy
Nasir Iqbal Pansar Store
Shop No: 322, Sarwar Road, Saddar Bazar, Lahore
Email: info@nasiriqbalpansar.com
Phone/WhatsApp: 0303 5551113
Return Policy Overview
At Nasir Iqbal Pansar Store, we are committed to customer satisfaction. If you are not completely satisfied with your purchase, we offer a fair and transparent return policy to ensure your peace of mind.
Return Timeframe
- Standard Products: 7 days from the date of purchase
- Perishable Items: 24 hours from delivery (only if defective)
- Bulk Orders: 3 days from delivery date
- Special Orders: Non-returnable (unless defective)
Eligible Items for Return
Returnable Items:
- Packaged food items (unopened and within expiry date)
- Household cleaning products (unused)
- Personal care items (unopened and sealed)
- Kitchen utensils and containers (unused)
- Spices and dry goods (unopened packaging)
- Canned and bottled products (unopened)
Non-Returnable Items:
- Fresh fruits and vegetables (unless rotten upon delivery)
- Dairy products (milk, yogurt, cheese) – unless spoiled
- Meat and poultry products
- Opened food packages
- Items used or consumed
- Products without original packaging
Return Conditions
To be eligible for a return, items must meet the following conditions:
- Original Condition: Products must be in their original, unopened condition
- Original Packaging: Items must be in original packaging with all labels intact
- Purchase Receipt: Valid purchase receipt or invoice required
- Expiry Date: Product must have reasonable remaining shelf life
- Cleanliness: Items must be clean and undamaged
Refund Process
Step 1: Contact Us
- Call or WhatsApp: 0303 5551113
- Email: info@nasiriqbalpansar.com
- Visit our store during business hours
Step 2: Return Authorization
- Provide order details and reason for return
- Get return authorization number
- Schedule return pickup or drop-off
Step 3: Product Inspection
- Our team will inspect the returned items
- Verification of product condition and eligibility
- Processing decision within 24 hours
Step 4: Refund Processing
- Cash Purchases: Immediate cash refund at store
- Card Payments: 3-5 business days to original payment method
- JazzCash/EasyPaisa: Same day refund
- Bank Transfer: 2-3 business days
Refund Methods
- Store Credit: Immediate – valid for 6 months
- Cash Refund: Available for cash purchases
- Original Payment Method: For card and mobile payments
- Exchange: Same-value product exchange available
Defective or Damaged Products
If you receive defective or damaged products:
- Report Immediately: Contact us within 24 hours of delivery
- Photo Evidence: Send photos via WhatsApp for quick processing
- Immediate Replacement: We’ll arrange immediate replacement
- Full Refund: Available if replacement not possible
- No Return Shipping: We’ll arrange free pickup
Quality Guarantee
We guarantee the quality of our products:
- Fresh products delivered within expiry dates
- Proper storage and handling maintained
- Immediate replacement for any quality issues
- 100% satisfaction guarantee
Return Shipping
For Lahore Customers:
- Free pickup for defective items
- Customer responsibility for change-of-mind returns
- Store drop-off available during business hours
For Other Cities:
- Customer bears shipping cost for returns
- We cover shipping for defective/damaged items
- Courier coordination through TCS/Leopards
Exceptions and Special Cases
Bulk Orders (Above Rs. 15,000):
- Extended 3-day return period
- Partial returns accepted
- Restocking fee may apply (10% for change of mind)
Seasonal Items:
- Festival special items: 48-hour return window
- Perishable seasonal products: Same-day return only
Custom Orders:
- Made-to-order items: Non-returnable
- Special packaging requests: Return charges apply
Contact for Returns
Before initiating any return, please contact us:
- Phone/WhatsApp: 0303 5551113
- Email: info@nasiriqbalpansar.com
- Store Hours: 7:00 AM – 11:00 PM (Daily)
- Address: Shop No: 322, Sarwar Road, Saddar Bazar, Lahore
Policy Updates
This refund and return policy is subject to change without prior notice. Any updates will be communicated via email and posted on our website. For the most current policy, please contact us directly.
Customer Rights
As per Pakistani consumer protection laws, you have the right to:
- Receive products as described
- Return defective or misrepresented items
- Get full refund for faulty products
- Fair treatment in all transactions
Last Updated: 07-07-2025
